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Projektdetails - ProjektID: #ITPP-64xD-2124

Workplace Supporter f/m (24009)

Kerndaten:
zu besetzende Position: keine Angabe
Anzahl Stellen: keine Angabe
Festanstellung möglich: Nein
   
Ort: 64xxx, Darmstadt
Deutschland
   
Projektbeginn frühestens: 30.11.-0001
Projektbeginn spätestens: 30.11.-0001
Projektende frühestens: 30.11.-0001
Projektende spätestens: 30.11.-0001
Dauer: keine Angabe
Details:
Projektbeschreibung: Founded in 2001 Prometheus GmbH is one of the leading service providers for system houses, hard- and software producers, distributors and other ICT-service providers.

Customers are provided with solutions for complex IT-projects, outsourcing of freelancers and salaried employees.

In addition Prometheus GmbH also disposes permission for a transfer of personnel, certificated and trained staff and a pool of more than 10,000 candidates with most diverse qualifications and certifications. The business is mainly focused on the German-speaking world.

Currently one of our renowned clients is offering this attractive project:

Workplace Supporter m/f - ID 24009


Tasks:

The User Support Analyst will report to the Service Desk Manager and work according to the teams agreed service levels, defined working practices and procedures.

Install/configure/administrate desktop and notebook systems (hardware and operating system MS Windows)

Install/configure/administrate hardware peripherals (printers, scanners, etc)

Operate the Service Desk/Helpdesk and provide first/second level user support for ICT (end-users)

Document actions and interactions related to Service Desk calls or user requests

Perform distribution and physical installation of the office computing hardware including cabling work

Maintain and keep clean the information technology infrastructure and work environment as well as related equipment (e.g. printers)

Interface with hardware suppliers regarding procurement, warranty and maintenance issues

Support the procurement of hardware

Operate and maintain the office computing hardware inventory in SAP

Audit office computing hardware installations as well as implement defined asset and inventory management working practices and procedures

Perform incoming inspections of information technology equipment as well as inventories information technology equipment

Manage the stock of spare equipment

Structured, ISO 9000 certified and/or ITIL based information technology service organisation

MS Active Directory and Microsoft Management Consoles

Software distribution systems (e.g. Novell ZENworks, MS SMS)#The official languages of EUMETSAT are English and French


Skills: as a minimum, 3 years experience in the following:

End-user support in general, and support in identifying, repairing and replacing failed hardware components on PC and notebooks, as well as dealing with hardware driver installations in particular

IT technologies as used at EUMETSAT eg. HP desktops, notebooks, Ricoh printers and MS Office applications

Customer focus and service orientation together with highly effective interpersonal skills in dealing with demanding customers under high workload

Installation, maintenance and troubleshooting of MS Windows XP and Windows 7

In addition, the following knowledge shall be considered an advantage:

Certification for the maintenance of HP desktops and notebooks

Knowledge of, and experience in, installing and troubleshooting structured cabling systems and networking hardware

Experience in performing inventory and stock management

Knowledge of managing inventory repositories especially in SAP
Fachgebiete: Windows XP,
SAP®,
Windows 7
Branche/n: keine Angabe
Sprache/n: keine Angabe
Vergütungsoptionen:
Auslastung: 5 Tage pro Woche
Stundensatz: keine Angabe
Max. Zusatzkosten pro Tag: Nur All-Inclusive
Stundensatz verhandelbar: keine Angabe
Einsatzzeit vor Ort: 100%
Maximale Anreisestrecke: keine Angabe