Years of experience |
> 8 Years |
Education |
Degree (Mathematics or Computer Science preferred). |
Location |
Kiel, Germany |
Job Description |
· Level 2/3 Technical Support for the Calypso platform, including Front office functions, Collateral Management, Back office functions, associated system interfaces and associated in-house developments · Responsible for production and maintenance of technical documentation around the platform with respect to configuration management and Level 2/3 technical support procedures. · Responsible for Capacity Management, Performance Improvements, House-Keeping and Platform Stress Testing · Responsible for Development and Deployment of System Alerting & Automated Monitoring. · Assistance and advice to end users in relation to use of the Calypso platform. · Ensure that the platform is operating efficiently and that there are no performance or capacity issues. · Ensure that all house-keeping functions are fully documented and ideally (where appropriate) automated. · Produce Capacity and Performance Management KPIs to assist with the measurement of overall system performance and adherence to regulatory and client requirements. · Perform stress testing to measure the intra-day processing capability of the system. Working closely with Infrastructure to ensure that the Calypso system and upstream / downstream interfaces are fully monitored with the generation of automated alerts where required. · Understand new requirements and translate to a Calypso technical solution. Assist in implementing software solutions around Calypso and other associated tools/interfaces. · Responsibility for assisting with the testing and deployment of software releases into production. · Provide Level 3 Support as may be required including some out of hours. · To be available by mobile phone/corporate email and telephony services to assist in the resolution of any urgent escalated incidents |