Our costumer is looking for a freelancer for the application service desk support (m/f), located in Vienna

Main tasks:

• Colleagues of the Service Desk support are working between the service desk (directly registering the client issues) and the Developement Team (fixing application problems)
• Monitor and handle Service Desk tickets assigned to the Application Providers on behalf of the Development team
• Communicate with the clients via the ticket to collect sufficient information to reproduce problems
• Investigate the reported issues and create a reproducible problem report for the Development team
• Follow-up the status of the created problem reports with the Development team and report back to the Service Desk tickets

Required profile:

• Good testing skills
• English is a must
• Able to quickly learn working with complex domains / systems
• Ideally some IT background (familiar with Jira, can communicate with SW developers)