Our costumer:
Our costumer, a big international company, located in Vienna is searching for an experienced Infrastructure Manager (ITIL) (m/f)
Your tasks:
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Manage 24/7 Data Centers and supporting staff
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Responsible for the direct daily supervision/management of technical staff;
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Responsible for operational performance addressing cost, schedule, technical performance, and quality of a work according to contractual Service Level Agreement, Key measurements and Project Schedules
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Systematically review all existing processes and procedures and implement innovative changes to meet and exceed all contractual Service Level Agreements
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Manage operational environment that supports a highly visible customer application; support 3rd party vendors
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Collaborate with IT Architects to insure all proposed solutions fit into our current/future operational environment and support staff in the implementation of those approved changes
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Implement new operational tools (monitoring, performance and security) automation to achieve efficiency gains, improve quality of operations, and meet all Service Level Agreements
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Maintain positive and proactive communications with 3rd party hardware and software maintenance providers in support of our data center operations
Your skills:
- IT education (HTL,university etc.)
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Experience providing operational support to large production data centers for 5+ years
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Experience with ITIL methodologies
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Deliver stable and responsive server, data storage, and backup services for production, development, test and training environments while managing all environments according to customer security requirements
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Knowledgeable in support of various operating systems (Windows, LINUX)
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Knowledgeable in support of various storage solutions (NAS & SANS, EMC, etc.)
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Experience with leading and supporting Major Problem Resolution efforts for environment outages
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Experienced in the support of disaster recovery environments and failover processes and procedures
Good English and German skills
