Aufgaben: • Support of the project team with in-depth experience in IT Service Management tooling and migration scenarios • Definition of assessment criteria for IT Service Management (ITSM) tooling options • As-is analysis of current customer ARS Remedy setup incl. interfaces • Documentation of Domain requirements towards future ITSM tooling • Liaise with service provider to gather information on current landscape and future tooling option • Assess migration scenarios Erfahrung/ Know-how: • In-depth functional know how in ARS Remedy and HP Service Manager • Experience in large scale ITSM tool migration projects • High analytical and conceptual capabilities • Very good communication skills • Fluent in English (written & spoken) • Good German skills beneficial ...