Requirements A successful candidate for this job will have extensive experience in datacenter LAN implementation, operations and support, including expertise in layered network architecture, system design, intra- and inter-domain routing protocols, ancillary network services operations, and security design. At least three years' experience in large-scale service provider network operations required; network industry certifications preferred (especially Juniper JunOS, F5, Cisco). Responsibilities · Set up, maintain and administer network routers, switches, firewalls, load balancers, terminal servers, and other network elements, including devices installed in remote "lights out" data centers. · Support the proper functioning of the network through strong knowledge of L2, L3, TCP/UDP, IPSEC, e|iBGP, MPLS, OSPF, HSRP, GRE, MSTP. · Respond to internal customers' queries and satisfy requests for support/changes on systems whilst ensuring that support tickets are assigned, worked, documented, and closed in a timely fashion. · Ensure that incidents are investigated, diagnosed, and resolved with priority. · Create, modify, and troubleshoot firewall (Juniper ScreenOS AND JunOS platforms) and load balancer (F5, A10) configurations. · Practice strict adherence to change management process and required documentation standards · Plan and direct Remote Hands and Eyes to perform physical network and device installation and connection in remote data centers · Create, monitor, update, and correct documentation regarding current environment and configuration elements · Devise, develop, document, test, and implement production changes, utilizing accepted standards and creative solutions · Use and tune network management tools to increase visibility, improve incident response and diagnostics, reduce MTTR, and proactively identify capacity or configuration issues (knowledge of Entuity, Nagios, Zabbix, Cacti, Splunk, SyslogNG, and similar tools recommended) · Continuous Service Improvement - identify and propose creative solutions for more efficient systems and processes to provide more reliable or effective support. · Identify and assess suboptimal configurations or conditions discovered in the course of normal business; own the prioritization, development, and implementation of fixes for same. · Interface with stakeholders in business units, architects, and other operational support engineers/teams to understand and define requirements, communicate progress, and validate implemented configurations. · Provide technical advice and expertise to management, customers, and colleagues · Working outside of normal business hours to accommodate risky maintenance during periods of low impact, or to satisfy requests under tight timetables. This includes rare weekend work. · Participate in on-call rotation of peers as first-responder for off-hours incidents, usually no more often than one week per month. Personal Qualifications: · B.S. degree in computer science, or equivalent demonstrated experience · Creative and highly motivated, excellent problem solver · Constructively opinionated and passionate, but always collegial and respectful · Able to inspire others and lead through influence, not direct authority · Results oriented and committed to success; does not let barriers stand in the way of progress · Flexible and responsive to changing situations; capable of working in a fluid and dynamic environment · Handles high stress and pressure-filled situations in a calm and professional manner · Ability to work in an environment where flexibility and solution focus are highly regarded · An ability to prioritize and organize tasks carefully and accurately, while working on multiple work streams · Ability to think creatively and communicate accurately, with excellent written and spoken communication skills in English · Ability to communicate complex and technical matters clearly to non-technical people · An ability to work independently with little supervision as well as part of international project teams and a global community of stakeholders · Dedication and commitment to providing continuous service for the advancement of technology · A commitment to updating & delivering full supporting documentation in conjunction with all modifications to network design or configuration · Good record keeping and attention to details are essential. · Due to rapid growth of Nokia's services, a positive, winning attitude, with a calm demeanor, logical reasoning, and methodical approach is essential, especially in the face of urgency. · Dedicated to the quality of work and meticulous about detail. Technical Qualifications: · At least two years' experience working as an operations engineer in a large, dynamic service-provider class organization and networking environment. · Competent practitioner in creation and maintenance of documentation and reports in Microsoft Office, Excel, and Visio. · Intermediate to advanced knowledge of Juniper SRX 3k/5k (JunOS) and NS/SSG/ISG (ScreenOS) firewall platforms · Intermediate to advanced knowledge of Juniper MX/EX (JunOS) routing and switching platforms · Intermediate to advanced knowledge of Cisco Catalyst and Nexus routing and switching platforms